Cable Modems compatible with Clear Creek's Internet Service*:

  ARRIS SB6190   Motorola MB8600
  ARRIS SB6183
  Motorola MB7420
  Netgear C7800

* Clear Creek cannot guarantee compatibility of modems with future upgrades. Our Service Department will work with you to determine if a modem is no longer compatible and the available options for updating the modem, if necessary.

Router Setup & Configuration

For help on configuring and connecting devices to the Linksys Wireless-N Router, please refer to our WiFi Support document. This will provide you with the information needed to setup, secure and connect the most common devices to your wireless router.

Broadband Modem & Router Problems

In a typical home wired/wireless network, there are three main components: the computer(s) and other devices, your wireless router, and your modem. If you've been surfing away happily on your computer on your home network and then for no apparent reason go down, here are some troubleshooting steps that may help you.

Check your Modem
Take a look at the front of your cable modem. If you have two lights labeled "RECEIVE" and "SEND", or a light labeled "CABLE" and either of them are blinking or off completely, chances are that your cable signal is in need of adjustment. If this is the case, please contact our technical support department at 503-631-2345 to have one of our technicians help you. If your modem lights are solid and you are unable to browse the Internet on your computer, please follow the steps below.

Reset your Modem and Router
Unplug the router first, then unplug the modem. Neither of them have power buttons, so it's a matter of pulling the power cord out of the back of the modem or router. Count down to 10, then plug the modem back in and then the router next. Give them both time to boot up and connect by watching the activity lights. Then try connecting to the Internet again on your computer. If you are unable to surf the Internet, please follow the next step.

Reboot your Computer
Exit all programs and shutdown your computer, wait momentarily (5 seconds) and then restart. If you still cannot browse the Internet after the computer has finished loading, please follow the next step.

Remove your Router from the Configuration
Connect your computer's Ethernet port directly to the modem's Ethernet port with one of the network cables to eliminate the router from the setup. Once you have done this, it is necessary to reboot the modem. If you can get online while you're connected directly to your modem, but not when you're connected to your router, the problem is somewhere on your router. You may want to try replacing the router with a new one. If you still cannot browse the Internet, please follow the next step.

Check All Connections
Make sure the coaxial cable is connected snugly to the back of your modem and to the wall faceplate (don't overtighten). Check that the ethernet or USB cable is securely connected to both modem and back of computer, and finally check that the power cord is plugged into the modem and the wall outlet.

Be Available to Trouble Shoot

If you need assistance from technical support via telephone, remember to always call from home, and to have a telephone nearby your computer as we may ask you to assist us with troubleshooting. Call for technical support at 503.631.2345.